We value your privacy and are committed to protecting your personal information
This privacy policy explains how we collect, use, and protect your personal data when you use our SaaS platform.
1. Information we collect
1.1. Information you provide
Account Information: When you create an account, we collect your name, email address, password, and other identification details.
Payment Data: If you subscribe to a paid plan, we collect financial transaction details such as your credit card information.
Leads and Contacts: Information about your leads or contacts that you import or process through the platform.
1.2. Information collected automatically
When you use the platform, certain information is collected automatically:
Log Data: We collect information about your device, IP address, browser, and your activity on the platform.
Cookies and similar technologies: We use cookies to enhance your experience, track user interactions, and personalize our services.
1.3. Information from third parties
We may also collect data from third-party services you integrate with Sypher.ai (e.g., HubSpot, LinkedIn, Sales Navigator, etc.).
2. How We Use Your Information
The information collected on Sypher.ai is used for several purposes:
2.1. Provide and improve our services
To create and manage your account.
To enhance platform functionality and personalize your user experience.
To optimize lead generation campaigns using AI algorithms.
2.2. Billing and payment management
We use your payment data to manage subscriptions and financial transactions on the platform securely.
2.3. Communication with you
To respond to your inquiries or support requests.
To send you important account notifications or platform updates.
2.4. Legal compliance and security
We may use your information to comply with applicable laws and regulations or to protect our rights and those of our users in cases of fraud or illegal activity.
3. Sharing your information
3.1. Service providers
We work with trusted third-party service providers who assist us in operating and improving our platform. These providers may have access to your personal data only to the extent necessary to perform their services, and they are required to adhere to strict confidentiality and data protection obligations.
3.2. Third-Party Integrations
When you integrate Sypher with external services (such as HubSpot, Brevo, Lemlist), certain information may be shared with those platforms. You control the information shared through these integrations.
3.3. Legal obligations
We may disclose your personal data if required by law, court order, or other valid legal request.
3.4. Business transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring company as part of the transaction. We will notify you of any such transfer and any change in the management of your information.
4. Data retention
We retain your personal data for as long as necessary to provide you with our services or for other legitimate legal reasons (such as regulatory compliance). Once your data is no longer needed, we securely delete or anonymize it.
5. Data security
We implement technical and organizational security measures to protect your data against loss, theft, misuse, unauthorized access, or disclosure. This includes SSL encryption for data transmission and strict access control for sensitive information.
6. Your data protection rights
6.1. Right to access
You have the right to request access to the personal information we hold about you. You can ask for a copy of this information at any time.
6.2. Right to rectification
We reserve the right to suspend or terminate your account without notice if we detect a violation of these Terms, if your account has been inactive for an extended period, or in case of fraudulent behavior.
6.3. Right to erasure
You may request the deletion of your personal data, subject to certain legal exceptions, for example, if we still need the data to fulfill a contract with you.
6.4. Right to data portability
In certain circumstances, you may request to receive a copy of your data in a structured, machine-readable format.
6.5. Right to object and restrict processing
In some cases, you may object to the processing of your personal data or request that we limit its use.
6.6. Right to withdraw consent
If you have given your consent for specific data processing activities, you can withdraw that consent at any time.
To exercise your rights, please contact us at quentin@sypher.ai.
7. Use of cookies
We use cookies and similar technologies to enhance your user experience on Sypher.ai. You can manage your cookie preferences through your browser settings.
8. International data transfers
In certain cases, your personal data may be transferred to service providers or partners located outside the European Economic Area (EEA). We ensure that all necessary measures are taken to protect your data, in compliance with data protection laws, including by using European Commission-approved standard contractual clauses.
9. Changes to the privacy policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or via a notice on your account.
10. Contact
If you have any questions or concerns regarding this privacy policy or how we handle your data, you can contact us at quentin@sypher.ai.
