These terms of use govern your use of our SaaS platform
By accessing or using our service, you agree to be bound by these terms.
Please read this document carefully.
1. Acceptance of terms
By accessing and using our platform, you acknowledge that you have read, understood, and accepted these Terms. If you do not agree with these terms, you must not use the service.
These Terms may be updated at any time, and your continued use of the service after the modifications are posted constitutes your acceptance of the updates.
2. Description of the service
2.1. Service overview
Sypher.ai is a SaaS platform dedicated to optimizing outbound sales and marketing campaigns. Our main features include:
ICP Data: Precise identification of ideal customers based on specific criteria.
AI Lead Scoring: Automated lead quality scoring using artificial intelligence algorithms.
Next Best Actions: Recommended optimal actions for interacting with each lead at any given time.
Dynamic Playbooks: Automatic strategies and scenarios tailored to lead behavior.
These features integrate with external platforms like HubSpot, Brevo, and Lemlist (and more…) to automate workflows and campaigns.
2.2. Service changes
Sypher.ai reserves the right to modify or temporarily or permanently discontinue certain features of the service without prior notice. In the case of major changes, users will be informed through their account or via email.
3. User accounts
3.1. Account creation
To access Sypher services, you must create an account by providing accurate, complete, and up-to-date information. If we believe the provided information is inaccurate, we reserve the right to suspend or terminate your account.
3.2. Account security
You are responsible for the security and confidentiality of your login credentials. If you suspect any unauthorized activity on your account, you must notify us immediately. Any fraudulent use of your account may result in its termination.
3.3. Account usage
Your user account is personal and non-transferable. Sharing your login credentials or allowing others to access your account is strictly prohibited. You are responsible for all activities conducted under your account.
4. Acceptable use
4.1. License
We grant you a limited, non-exclusive, non-transferable license to access our platform and use our services in accordance with these Terms.
4.2. User obligations
By using Sypher, you agree to the following obligations:
You will not violate applicable laws.
You will not attempt to gain unauthorized access to our systems, servers, or data.
You will not distribute viruses or other harmful technologies that could damage the platform.
4.3. Prohibited conduct
Users must not:
Modify, adapt, or hack Sypher.ai or its content.
Use automation tools to collect data from the platform without our authorization.
Publish or transmit any illegal, offensive content that could harm Sypher.ai’s reputation.
5. Subscription plans and billing
5.1. Pricing plans
We offer several subscription plans with varying prices and features (e.g., basic plan, advanced plan, enterprise plan). All pricing details are available on our pricing page: https://sypher.ai/pricing.
5.2. Payment terms
Subscriptions are billed in advance based on a monthly or annual cycle. Payments can be made via credit card or other methods available on the platform. All transactions are secure and PCI-DSS compliant.
5.3. Auto-renewal
Subscriptions are automatically renewed at the end of each period unless you cancel before the renewal date.
5.4. Refund policy
No refunds will be issued for subscription periods already paid, except in cases of service interruptions attributable to Sypher.
6. Termination
6.1. By the user
You may cancel your subscription or delete your account at any time through your account settings. However, no refunds will be issued for unused subscription periods.
6.2. By Sypher
We reserve the right to suspend or terminate your account without notice if we detect a violation of these Terms, if your account has been inactive for an extended period, or in case of fraudulent behavior.
7. Intellectual property
7.1. Platform ownership
All intellectual property rights related to the Sypher.ai platform, including its content, source code, design, and features, are the exclusive property of Sypher.ai. Any reproduction, modification, or exploitation of these elements without authorization is strictly prohibited.
7.2. User content
Users retain ownership of the information they submit through the platform (such as leads or contacts). However, by submitting such information, you grant Sypher a non-exclusive license to use it for the provision of the service.
8. Data protection
8.1. Data collection
We collect and process certain personal data in accordance with our Privacy Policy, available at: https://sypher.ai/privacy. The data collected includes, but is not limited to, your account information, leads, and platform activity.
8.2. Data security
We are committed to protecting your personal data from unauthorized access, alteration, or destruction. We use security protocols such as SSL encryption and other safeguards to secure your data.
9. Limitation of liability
9.1. Disclaimer of warranties
Sypher is provided "as is," without any express or implied warranties regarding its availability, functionality, or results. We do not guarantee that the platform will be free of bugs or interruptions.
9.2. Limitation of liability
In no event shall Sypher be liable for any direct, indirect, special, or consequential damages resulting from the use or inability to use the platform, even if we have been advised of the possibility of such damages.
10. Changes to the terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and in the case of significant changes, we will notify you via email or upon your next login to the platform.
11. Governing law and jurisdiction
These Terms are governed by the laws of France. In the event of a dispute, the parties will attempt to find an amicable solution before pursuing legal action. If no resolution is reached, the courts will have exclusive authority to settle the matter.
12. Contact
For any questions or inquiries related to these Terms, you can contact us at: quentin@sypher.ai
